Terms & Conditions

Purchasing and Payment

Please note the prices shown for the artwork on the website do not include postage and packing. This is calculated once the customer has filled in their shipping information and selected the correct shipping option.

You can find the appropriate shipping option at the bottom of each product description in the shop.

Each of the products you choose will fall into one of the categories listed below: 

Print - £10/ Unframed Original - £20 /Framed Original - £30 /Large Unframed Original - £38 /Large Framed Original - £45

Alternatively if you do not need a shipping service and would like to arrange to collect your artwork from my studio please contact me on this number: 

00 44 7464951180. 

To arrange for studio collection or for any other questions you may have please contact me on the following number: 00 44 7464951180 or email me at info@natashaclutterbuck.co.uk and I would be more than happy to help.

Framing

If the piece you have chosen is unframed and you would like me to get this done for you please contact me to discuss your requirements prior to making your order. 

Dispatch & Delivery

My aim is to dispatch orders as soon as possible, usually within 7 working days of purchase however this may vary due to framing requirements, unstocked items you may have chosen and other busy periods. I will endeavour to keep you informed about when it is likely that you can expect your artwork to be delivered.

All unframed, limited edition prints are sent using Royal Mail Special delivery and are rolled up into a reinforced, cardboard tube with acid free tissue paper for protection.

Framed and original artworks will be carefully packaged and delivered via courier of which I will arrange details with you.

Cancellation

I reserve the right to cancel any order if their is insufficient stock to cover the order. If this is the case I will notify you as soon as possible and offer you an alternative option. If nothing is suitable I will of course refund any money credited to my account.

Returns & Exchanges

I take every care to ensure that your purchase reaches you safely. However if there is any damage to your order when it arrives, please notify me via email or phone within 24 hours and I will be able to talk through some options with you. Unfortunately I will not be able to help if you leave notifying me for a longer period of time.

If for any reason you are not happy with your order you may request a full refund within 7 days of receiving the artwork. Please notify me via email with full artwork details and reason for return. Once

the artwork has been safely returned, undamaged, I will refund your monies via bank transfer or paypal.

Confidentiality

All confidential information, including credit card details, are held securely. Customer details are not passed on to third parties and are used only in accordance with the Data Protection Act. From time to time I may use your details to inform you of news such as forthcoming exhibitions, please indicate when placing your order if you do not wish to receive such communication.

Business Information

I am a sole trading business based in the uk. I make and sell original art work and limited edition prints.

Indemnity

You agree to indemnify me against claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Consumer Rights

Non of the above affect your statutory consumer rights.